GRAHAM STUART JONES
LEAD PRODUCT/UX DESIGNER
Phone:
07717 362 603
Email:
Address:
150 Widney Lane, Solihull, West Midlands, B91 3LH
Award-Winning Design/Product Lead with over 10 years experience creating end to end experiences with design thinking methodologies.
KEY ACHIEVEMENTS
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Product lead on the connected home & smart meter project for Npower. Transforming the customer experience and significantly improving customer engagement by 90%.
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Designed a multi award winning app (Be local) to help local businesses during the pandemic. The app has been featured on ‘BBC News’ and ‘The Times’.
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Designed the new command and control software for the emergency services control rooms in the UK. Reducing call times by 30%.
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Brought a new energy company to the market, designed and managed the online experience through all digital channels.
MAR 2022 - TO DATE
contract
JUL 2020 - MAR 2022 contract
JAN 2015 - JUL 2020
contract
JUL 2014 - JAN 2015 contract
JUL 2013 - JUL 2014
contract
JAN 2012 - JUL 2013
LLOYDS BANKING GROUP - Design Lead
Design Lead on an AI project that will change the way people bank. Dramatically improving the banks’ ability to achieve higher profits, at-scale personalization, distinctive omnichannel experiences and improving back office processes. Leading the design discovery program through to delivery and optimisation.
EON NEXT - Lead UX Architect
Design Lead on an AI project that will change the way people bank. Dramatically improving the banks’ ability to achieve higher profits, at-scale personalization, distinctive omnichannel experiences and improving back office processes. Leading the design discovery program through to delivery and optimisation.
NPOWER - Product Design Lead
Lead on a large digital transformation programme, designing and managing the end to end customer experience within an agile methodology. Lead an extensive discovery phase to deliver an industry leading customer platform
CAPITA - Lead UX Consultant
Managed an intense research programme around the UK and designed a solution that revolutionised the way the emergency services manage incidents within Police, Fire and Ambulance services.
SIEMENS - Lead UX/UI Designer
Introduced UX methodologies into an existing agile delivery team. Designed a platform which made cities smart worldwide, improving the infrastructure through management of pollution, traffic, water and event management.
BAE SYSTEMS - Lead UX Consultant
BAE Systems is a top ten UK digital agency. I worked on projects for Government National Security (SC cleared), National Healthcare, Three and Vodafone.
Skills
Figma
Axure
Proto IO
Microsoft Blend
Invision
Sketch
Photoshop
Awards
UK BUSINESS AWARDS
BEST APP & WEBSITE
UK BUSINESS AWARDS
BEST NEW PRODUCT
CHAMBER OF COMMERCE
BEST NEW APP
LLOYDS BANK AWARDS
FINALIST BEST APP
CRUISE AWARDS
BEST PASSENGER TV SYSTEM
Education
HND Interactive Media Communications
BBC Television Media course
HND Graphic Design