E.ON Next is renewable energy supplier that's part of the E.ON group, one of the largest energy suppliers operating in the UK. E.ON Next is a dedicated energy specialist offering 100% renewable electricity to customers as standard. E.ON group is operational in Europe, the USA, Australia and Japan and services over eight million global accounts

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THE CHALLENGE

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E.ON created a new subsiduary - E.ON Next. They migrated millions of domestic and business customers from npower and E.ON to a new digital platform. I was the design lead

responsible for creation of all customer-facing digital channels to support customers managing their energy accounts and usage online.

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HOW I DID IT

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I was part of a small in-house team with time-critical deliverable to ensure the digital channel was ready for the multi-million customers to migrate. The team comprised Product Owners, Business Analysts, Service Designers, Content Designers, UI/UX designers and an in-house development team. I was responsible for leading two international design and research agencies to support and test my designs with customers. After the design phase I worked closely with an agile development team refining user stories and developing a design system to ensure consistency. Once the digital channels were launched I continually optimised core journeys through feedback components identifying technical and experience issues and key funnel data.

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THE OUTCOME

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I was part of a small, highly efficient team that  delivered a successful app and website. We assisted millions of customers with a platform migration and gave them a much improved experience of managing and engaging with their energy account when compared to their previous suppliers digital channels. I designed a smart data energy visualisation tool which significantly improved customer engagement and created new opportunities with their customer base. This well prepared E.ON Next for rising energy costs as it gave customers an enhanced understanding of their usage.